If you want a stable broadband service, you'll need to make sure your microfilters are fitted properly. The act of fitting a microfilter is easy, but knowing how many you need and where they should go can seem complicated if you have a lot of equipment connected to your line. It's easy when you know how though. Here we'll explain why you need microfilters, where to put them and what to avoid.
Broadband shares space on your line with your telephone service. A microfilter is needed to separate the two and stop them from interfering with each other. Without microfilters you'll have problems with your connection and you may hear background noise when using your landline.
Setting up your Sky Hub is a relatively simple process, but should only be attempted if everything you need is inside the box. Included should be your Sky Hub, a grey ADSL cable, two microfilters, a power lead for the Sky Hub, a black Ethernet cable, a connect card and a setup guide instruction manual. If all of these things are there, just follow these steps to complete the setup of your Sky Hub:
In the box, you should see your Sky Q Hub, two microfilters, a power lead, a setup guide and a grey DSL cable with a purple-ended plug. If all of these things are included, you are ready for setup. Follow these steps:
Make sure all your devices - including telephones, Sky Boxes, and alarms - are connected via a microfilter on every telephone socket you're actively using. You don't need microfilters if you've got a pre-filtered telephone socket.
To help you unplug everything, please refer to the set-up diagrams below. You don't need microfilters if you've got a pre-filtered telephone socket. When we first gave you your router, we gave you a free microfilter. Need another one? You can buy microfilters through our broadband shop. 781b155fdc